Read this carefully!
I personally make each and every TS-Aligner myself. They don't come in a big container load
from China and they aren't available in stores or catalogs. I do
all the machining, assembly, calibration, packing and shipping.
I answer the phone and the email. My
current production capacity is limited by my time and financial
resources. I work alone and I have a day job. So,
purchasing a TS-Aligner product isn't like walking into a store or
calling some mail-order catalog - it's a process.
I make these products because I believe in them and
want to promote more intelligent woodworking methods.
I am not in this business to get rich and it certainly doesn't do
anything good for my health! Most of the people who purchase my
products are equally serious about their woodworking and are looking
for ways to improve the quality and efficiency of their work.
The waiting list for TS-Aligner products is very long.
Please don't ask me how long - answering such questions is a waste of
time and makes the
wait longer for everyone. I have provided a description of the
process below. Each step involves elements that can cause
indefinite delays beyond my ability to predict or control.
People who have more resources (facilities, labor, funding, inventory,
etc.) can easily produce delivery estimates. I can not so please
don't ask me to. Call me to find out where I am in the process.
Call me with questions about woodworking or machinery. Call me
about the weather. Call me to make sure that I didn't die or
flee to Canada (living the good life on TS-Aligner money in
Saskatchewan!). But, don't call me asking for an estimate on
delivery. If you pester me about it, I'm likely to get annoyed
with you and give the most definite answer I can: "never".
If you want the best woodworking alignment tools and are willing
to wait for them then your order is more than welcome. I will do everything I can to minimize the wait but
I will not sacrifice quality and accuracy. People
who think that they are special and deserve to receive their order
ahead of everyone else should not call. People who think that
their demands and threats will make me want to give them priority over
others who placed their orders earlier should think again.
Placing an order
If you would like to add your order to the
waiting list, and are prepared to be patient, then get your credit
card and give me a call on the phone.
My office hours are weekday evenings,
5:30pm to 9:00pm in the Mountain time
zone (between the Central and Pacific time zones in the USA). Sometimes you can also catch me during the day on
weekends. For those unfamiliar with the Mountain time zone, it is
currently 7:09:12 AM where I live.
If you call outside of these hours
then please be prepared to leave a message. I do not have the
liberty to answer the phone and take orders at my job. If you
call during the office hours and get the answering machine, it's
because I'm busy with someone else. Again, leave a message and I
will get back to you as soon as I can. If you don't leave a
message, then it will be as if you never called at all. Don't
forget to include your name and phone number. And, if there is a
particular time when you would like to be called back, please do not
forget to include your time zone.
I work through the orders in batches.
There is no inventory - everything is built or purchased to fill
orders. There is no waiting for something to be "in stock".
The sooner an order is placed, the sooner the items will be shipped.
You can't get it faster by waiting to place your order at some future
date. Some people don't understand this and say that they will
call back in a few months to see how things are going. In
virtually all such cases, these people would have received their order
before making that second call. "Calling back later" is the best
way to ensure the longest possible wait time.
When I have enough orders to
justify a batch, then I will send a notice to each and every person
who has an order in the batch. This notifies those people that I
am ready to charge the credit cards and deposit the checks. It
explains that this is an "Advance Payment" for the items that have
been ordered. It must be signed and returned before I will
proceed to process the order. For credit card customers, the
signature must be from the person named on the front of the card. It can take
a while for everyone to respond and all of the credit card transactions to clear (AMEX
being the slowest). Sometimes transactions decline and I have to
chase down customers to see if they have an alternative form of
When all of the credit card
transactions and checks have cleared I start placing orders for parts,
components, and materials. Some items have fixed prices and
convenient ordering processes. Some items require good old
fashioned negotiation. As you might expect, it takes longer
(especially with my day job) to place orders that require quotes,
adjustments, and purchase orders.
Most of my suppliers are pretty
prompt about shipments and things generally arrive within a week of
placing the order (the most notable exceptions being the 14" and 18"
squares). However, there have been times when it has taken up to
a month for some things to arrive. And sometimes items that
arrive are incorrect or defective. I do everything I can to make
the most of my time working on those things that have arrived while
waiting for those that haven't. But, there are times when delays
Orders go out as soon as they can -
mostly in the same order that they were placed. Sometimes an
order is blocked waiting for something that hasn't arrived or can't be
finished for some reason. In such cases I won't hold up other
orders even though they were placed later. I put in as much time
as I can working in the shop to get Aligners built and orders shipped.
However, TS-Aligner is no longer my full time occupation. I'm
doing it part time in the evenings after work as time permits.
Some evenings are very productive. Some evenings are filled with
phone calls and email messages from people wanting an "estimate" for
when their order will ship. And, some evenings are eaten up by
prior commitments and responsibilities. Weekends are often
consumed by domestic chores and errands that can't be done during the
week. My life isn't much different from anybody else's.
Sometimes everything goes smoothly
and the process takes only a few weeks. Sometimes every step of
the process is hampered by problems and delays and it takes several
months to get an order through. "How is it going?", "What
are you working on?", or "What stage is my order at?" are all valid
and welcome questions. "How long?", and "When will it ship?" are
not and I hope that this detailed explanation of the process helps
people to understand why.
I cannot afford to be left holding expensive
instruments, materials, parts, and custom made products for people who change their
minds, so please be considerate and use good judgment when you place
your order. If you want to change your mind, please do so before
I spend your money and make my purchases. Almost everything I
purchase is non-returnable and non-refundable. It is
possible to change or cancel your order after the money is spent -
just give me a call or send me an email. I am always eager
to do whatever I can to make you happy. Keep in mind that I'm a
human being running a one man operation and that my resources are
limited. Demands and threats are just as offensive
to me as they are to you and are likely to produce an undesirable
or Frivolous Chargebacks
Unfortunately, recent events have
forced me to create a policy on this topic and put it in writing.
I really regret the need for this but I have absolutely no choice.
When the holder of a credit card
calls the credit card company and "disputes" a charge, the process is
officially called a "chargeback". This process was originally
intended to protect credit card customers from fraudulent and abusive
merchants. As such, it includes severe penalties for the merchant. It is intended to be used as a last
resort for the customer who has tried everything else to resolve a
dispute. It was never intended to be used against honest and
responsible merchants. It was never intended as an alternative to
the "customer service" department - a convenient way to cancel orders
or complain about merchandise or delivery time.
It was never intended to be used as leverage to coerce a merchant into
Such uses are rightly called FRAUD and can have both civil and
If you "dispute" a charge with your
credit card company, you are required to sign a statement that says
you have contacted the merchant to resolve the issue but have not been
able to obtain any satisfaction. If you sign this statement
without first contacting the merchant, you have committed FRAUD.
In recent years unscrupulous
individuals have learned how to game the system and get merchandise
from reputable merchants for free. They falsely claim that
merchandise never arrived (non-delivery of goods) or that they never
ordered it (unauthorized charge). Quite often the credit company
awards their chargeback claim and they end up with both the
merchandise and the money. If you do this, you will be guilty of
FRAUD and subject to severe civil and criminal penalties.
I am a very friendly person with a
very generous sense of fairness and value. I strive to deliver the best possible
service humanly possible to my customers. There has never been
and will never be a situation in which a customer of mine must call
their credit card company to dispute charges (initiate a chargeback)
for the purchase of one of my products. I will always do
whatever is necessary to ensure that each and every customer is
treated in a fair and equitable manner with their satisfaction being
the measure of my success. Please call me or send me email
concerning any problem or issue that you may encounter with me or one
of my products.
The vast majority of TS-Aligner
customers are honest, hard working people who deserve nothing but the
best and would never even think of attempting to defraud me using the
credit card processing system or a phony insurance claim.
However, there have been a few recent instances in which unscrupulous
individuals have taken advantage of my kind and generous nature to perpetrate
fraud. So, it is with great regret that I have been forced to institute some policies and
procedures to combat this growing trend.
- All shipments will now require
an adult signature as proof of delivery. Sorry, I know that
this is expensive and very inconvenient but it's a requirement
imposed upon me by the credit card companies.
- The signed "Advance Payment"
notice will be produced as evidence against anyone who claims that a
charge from me was not authorized. They will be responsible
for any merchant or bank charges that result from such a claim.
- Anyone who says that a package
hasn't arrived (weather or not proof of delivery exists) will be
required to cooperate in filing an insurance claim - which involves signing a statement
swearing to the truthfulness and accuracy of the claim. Filing
a chargeback claim in this situation will be considered as an
attempt to defraud me and appropriate action will be taken (see
- Anyone who threatens to initiate a
chargeback if favorable treatment isn't received will have their
order cancelled immediately. Any amount refunded from their
Advance Payment will be contingent upon documented expenses to date.
Any amount not refunded will be forfeit. Any attempt to
recover those funds with a chargeback will be considered fraudulent
and appropriate action will be taken (see below).
- If a chargeback (i.e. disputing
the charges with the credit card company) is initiated before first
contacting me to resolve a dispute, then fraud has already been
committed and I will automatically take appropriate actions (see
- If a person involved in an
insurance or chargeback claim is uncooperative, evasive, dismissive,
unresponsive, antagonistic, belligerent, or adversarial, then I will
presume that fraudulent motives are at work and utilize all of my
resources to uncover evidence of such.
- If a chargeback is awarded to a
person who is in possession of the merchandise that was ordered,
they are guilty of fraud and I will automatically take appropriate
actions (see below).
When I decide that a person has
committed fraud related to the purchase of merchandise from me:
- I will cancel their status as a
customer. Any warranty privileges that they might have enjoyed
will be declared null and void. They will not have the right to
return merchandise for refund or credit. Any memberships in web
sites will be canceled. All future phone calls, email
messages, orders, and membership registrations will be ignored.
- Where appropriate, their name, address,
phone number, email, IP address, order date, and order amount will be
entered into the fraud prevention database at
This database is used by large online sellers to screen purchasers
and refuse orders from
people who have a history of filing chargeback claims.
- Fraudulent activity will be
reported to local law enforcement authorities (and to the Postal
Inspector's Office when appropriate).
- I will re-bill them for the cost
of the goods purchased plus all related chargeback fees (as levied
by the credit card processor), bank
fees (as levied by the bank), and a re-billing fee ($10). They will have 30 days to pay
this new bill using certified funds (a Postal money order or bank
cashier's check). If not paid within 30 days, the debt will
be transferred automatically to a third party collection agency of
I really wish things didn't have to
be this way. I hope that this helps people to avoid regrettable
If you have any reason for being
dissatisfied with your purchase then you should give me a call or send
me email so that
we can work out a good solution to your problem. If you take
action without calling first, then you may not receive the
satisfactory solution that you want. So, please do not do
anything before first contacting me about your issue.
If you find a defect with one of my
products, I will be happy to exchange it with new merchandise when it
is safely returned. It isn't unusual for people who do not fully
understand an item to assume that something is defective when it
really isn't. So, call me first to discuss the issue.
You might just save yourself the trouble and expense of needless
shipping. You might also get some tips about safe packaging and
save yourself the cost of repairs. It is your responsibility to
get the defective item back to me without any damage. Normally I
won't ship out a replacement until the original arrives safe and
sound. However, you can get an advance replacement using a
credit card. Essentially, I charge the full price of the new
item and send it out immediately. I refund the cost of the
replacement when the old one arrives without any incident.
If you want to return merchandise for a refund, then you need to be
aware of some conditions which can affect the amount you receive.
It doesn't matter how old the merchandise is, if it arrives in "like
new" condition, without any scratches, scuffs, dirt, or other signs of
use then you will get a full refund for the price that you originally
paid for the item (less shipping). You are responsible for its
safe return so package it carefully and purchase insurance! Fair
market value will be offered for items that are returned with obvious
signs of use or shipping damage. Every item will be assessed
separately and it's value communicated back to you in a timely manner.
I have tried to fill this web site
with information on every possible subject related to the TS-Aligner
products. There is even more information on
tablesawalignment.com. So, don't hesitate to help yourself.
But please feel free to send me email or give me a call if you have
any questions or need any help.